1. Website & Product Disclaimer

The information on this website is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor. Please consult a doctor with any questions or concerns you might have regarding your condition.

If you have a specific medical condition or are taking medication, please consult your doctor before starting any of our programs or taking any of our products. If symptoms persist consult your healthcare professional.

If you are under the age of 18 please seek parental permission to use this product. If you are pregnant or breastfeeding, please consult your doctor before using any of our products.

Our products should be used in conjunction with a healthy, balanced diet. Excessive abdominal pain, nausea, diarrhoea or vomiting are not normal symptoms of any of these products. If these symptoms occur, please cease use and consult a health care practitioner.

2. Terms of Website Use

Plant Powered Gen (“Plant Powered Gen,” “us,” “our,” and “we”) owns and operates this website. This page (together with the documents referred to on it) tells you the terms of website use on which you may make use of our website. By using or accessing our website you acknowledge that you have read, understood and agreed to be bound by these terms of website use (“terms of use”). If you do not agree to the terms of use, please do not use this website. You should print a copy of these terms of use for future reference.

Ownership of website and content

Plant Powered Gen owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Plant Powered Gen. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Plant Powered Gen.

Security

Plant Powered Gen cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Amendments

We reserve the right to amend these terms of use at any time and it is your responsibility to review these terms of use on each occasion you use this website. All amendments to these terms of use will be posted on-line. If any of the terms of use are found to be unenforceable, you agree that the remainder of the terms of use remain in full force and effect. Continued use of our site will be deemed to constitute acceptance of the new terms of use.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

Liability

Plant Powered Gen provides this website and its contents on an “as is” basis, and makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Plant Powered Gen will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Transactions concluded through our site

Contracts for the supply of Plant Powered Gen products formed through our site or as a result of visits made by you are governed by our terms of product purchase published on this website.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Privacy

We are committed to protecting the privacy of everyone who shops or interacts with us. Our Plant Powered Gen Privacy Policy is published on this website and sets out our commitment to you on privacy, including our use of “cookies”.

Governing Law

Plant Powered Gen operates this website from its office within Australia. The laws of the State of Victoria govern these terms of use and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.

3. Terms of Product Purchase

The Agreement

In addition to the Terms of Website Use, these terms of product purchase (“the Purchase Terms”) set out the additional terms and conditions under which you may purchase from Plant Powered Gen products appearing on this website. By completing the customer registration process and purchasing products from this website, an agreement exists between you and Plant Powered Gen once Plant Powered Gen accepts an order. Each accepted order is a separate agreement.

Customer Application

To ensure that you receive “Plant Powered Gen Points” from your purchase, you must complete the customer registration process before placing any orders. If you check out as a “Guest”, you will not be eligible to receive any points for your purchase. You warrant that all information and data provided by you is accurate, complete and up to date. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.

Address Input

The address entered in the shipping section during checkout is printed directly onto the shipping labels; the data is not manually entered or checked, so any errors in the address are entirely your responsibility. If your order has already been shipped, we are unable to edit the shipping address. You can ask the postal service sending your parcel to redirect it to your correct address before delivery, but we can’t guarantee they will.

If the parcel is sent back to Plant Powered Gen, it is your responsibility to pay the applicable shipping and handling fees to have it re-delivered to you. Plant Powered Gen is not liable if the parcel cannot be located due to putting in an incorrect address and we will not send out another product to you for free.

Orders

You place an order with Plant Powered Gen by selecting products and clicking the “place order” button on the checkout page. Plant Powered Gen reserves the right to accept or reject an order for any reason including without limitation; unavailability of product, an error in the price, image or the product description, or error in your order. Orders are deemed received by Plant Powered Gen at the time of successful transmission of the order and you will thereafter be unable to cancel or modify the order. Orders are deemed accepted by Plant Powered Gen upon Plant Powered Gen acknowledging such order or failing to reject such order within 14 days.

Product Availability

Plant Powered Gen uses its best endeavours to ensure products ordered are available for delivery and in most cases will notify you where a product is unavailable prior to you completing your order. However you acknowledge that in some cases this is not possible and Plant Powered Gen may need to reject an order you have placed for a product where Plant Powered Gen establishes that it is actually unavailable for delivery. In such cases Plant Powered Gen will refund in full all amounts you paid in respect of such unavailable product.

Payment

We use Stripe (powered by WooCommerce) for our payment gateway.

Variation of Products and Price

Plant Powered Gen may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.

Shipping

Shipping terms including delivery areas, shipping costs and estimated delivery times are contained in Plant Powered Gen’s Shipping Policy published on this page, and the Shipping Policy is expressly incorporated in these Purchase Terms. Orders will not be processed for shipping to an address in a suburb not in Plant Powered Gen’s delivery area.

Returns

Return claims (including for replacement products, refunds or store credits) are detailed in Plant Powered Gen’ Returns & Refunds Policy published on this website, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.

4. Returns, Refunds, Cancellations & Incorrect Address

Returns & Refunds:

Please select products with care. Generally, refunds will not be provided for products purchased from us if:

  • You received your order and changed your mind.
  • You misused the products in any manner that led to the issue.
  • The product failed to meet your expectations.
  • You dislike the taste/ingredients, including products in which the manufacturer has reformulated the ingredients and/or repackaged the product label.
  • Personal sensitivity/allergy to any of our ingredients: it is your responsibility to research the product’s ingredients to see if there is anything you are or could be allergic to before making your purchase. All of the ingredients and nutritional panels are available on each product page; if you require further clarification, we recommend contacting our friendly customer service team before placing your order.

We will provide refunds for products sold to you where we are required to do so by Australian Consumer Law or otherwise provided in these terms, including:

  • for any products purchased which we are unable to provide to you (unless the product was marked as being on “pre order” when you purchased it); and
  • if the products arrive faulty or damaged

If your order is faulty or damaged, or if you did not receive the products you ordered, we will offer a refund, exchange or store credit if the issue is reported to us within 48 hours of delivery. To file a claim, please take a photo of the problem and send it to customercare@plantpoweredgen.com (for Australian orders) or customercare@plantpoweredgen.com (for international orders) along with the following information:

  • The name and email that appears on the order
  • Purchase receipt (including order number)
  • Product details
  • Information about what’s wrong (with photo attached)

You must present your Plant Powered Gen receipt, order number or other adequate proof of purchase.

If you cannot present your Plant Powered Gen receipt, order number, email associated with the purchase or other acceptable proof of purchase, Plant Powered Gen reserves the right not to offer a refund or exchange.

Where you seek a refund for any product that was purchased as part of a ‘deal’ or ‘promotion’, Plant Powered Gen may refund the price in accordance with deal/promotion eligibility. No refund will be given on free products and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Plant Powered Gen. You will be informed via the email address that is listed on your Plant Powered Gen account once this transaction has been processed. Refunds will be issued to the credit card, PayPal or payment method that the payment had originally come from.

Plant Powered Gen reserves the right to assess the condition of returned products prior to offering an exchange or refund. This may result in an exchange or refund being refused.

Cancellations:

Orders placed on our website cannot be cancelled once they have been dispatched from our warehouse.

If the parcel is sent back to Plant Powered Gen and you would like to cancel your order, thus seeking a refund, Plant Powered Gen agrees to refund you the total amount paid by you, less the shipping cost, order protection (if purchased), handling fee and the return to sender fee which is set by Australia Post or DHL.

Incorrect Address:

The address entered in the shipping section during checkout is printed directly onto the shipping labels; the data is not manually entered or checked, so any errors in the address are entirely your responsibility. If your order has already been shipped, we are unable to edit the shipping address. You can ask the postal service sending your parcel to redirect it to your correct address before delivery, but we can’t guarantee they will.

If the parcel is sent back to Plant Powered Gen, it is your responsibility to pay the applicable shipping and handling fees to have it re-delivered to you. Plant Powered Gen is not liable if the parcel cannot be located due to putting in an incorrect address and we will not send out another product to you for free.

5. Coupon Codes & Discounts

Plant Powered Gen at its total discretion may occasionally provide discount coupons to customers.

These coupons can only be used towards the payment of Products purchased from our website.

Every coupon can only be used once per customer and only one coupon per order will be accepted.

Coupon codes are only valid for a single transaction, and may not be used in conjunction with any other discounts we offer.

Plant Powered Gen will determine the content of Terms and Conditions governing Coupons in its absolute discretion and may amend these at any time.

Plant Powered Gen reserves the right to withdraw discounts and coupon codes at any time.

6. Ordering products that are on “PRE-ORDER”

Any orders containing a “pre-order” product are shipped as a group once the pre-order product(s) are in stock.

If you order other products at the same time, they will be sent when the PRE-ORDER PRODUCT is ready to ship. Please order separately if you want to receive other products sooner.